FAQ

Rice Paper: Also known as wafer paper, completely edible and is made from potato starch, water and oil. It is 0.35mm thick. 

Wafer Card: Same product as above i.e. rice paper however it is thicker measuring 0.65mm. It is perfect for creating stand up cake toppers (stand ups) on a cake. 

Fondant/Icing Sheets: Each sheet is a thin layer of icing, white in colour and fixed to a backing sheet. 

Do not open the packet until you are ready to use the icing sheet. In warmer weather when there is a lot of humidity the fondant icing may stick to the backing paper.

If this happens don’t try and prise it off with your fingers or nails, pop it in the freezer (not the fridge!) for 30 seconds to a minute (make sure no water drops into the sheet) and use a palette knife to remove.  Repeat if necessary.

If the freezer option doesn’t work then try placing in a fan oven on 40c for 30-60 seconds to dry the sheet out, let it cool down and if it still won’t peel put it back in.

Your toppers will last up to nine months if stored as advised. Please do not keep them in the fridge as this may cause the edible ink to run.

As this is a personalized food product, no returns are accepted
If you have any questions or concerns about your item once you have received it, please contact us and we will work with you to rectify the situation.

Orders are processed as quickly as possible (generally 1-2 business days, sometimes less). If you decide you need to cancel your order, contact us as soon as possible after placing your order. If your order has already been printed, unfortunately, we are unable to cancel your order or provide a refund. However, if your image has not yet been printed, we may be able to complete your request – but this cannot be guaranteed.
Please feel free to ask us any questions prior to placing your order if you are unsure of the process.
Please double-check your submissions prior to completing your order. Make sure you have uploaded the correct image and that the text you want is correct, including spelling. We print exactly what you submit.
Topper4Cakes does reserve the right to cancel orders at their discretion due to what they deem to be extenuating circumstances. If this occurs, you will immediately be notified and provided with a full refund.